How to reach us
Have a question about Totland, need help with your subscription, or want to share feedback? Fill out the form below and we’ll get back to you as soon as we can — usually within two business days.
You can also email us directly at Support@totland.app.
Before you write
- Refunds and billing: see the Refund Policy — website purchases are refunded by Paddle at paddle.net, and App Store purchases by Apple at reportaproblem.apple.com.
- Cancelling Premium: use Paddle’s portal for website subscriptions, or Settings → Subscriptions on your iPhone or iPad.
- Premium not showing up: open Parents → Subscription and tap Restore purchases while signed in with the email you bought with.
- Deleting your account: Parents → Subscription → Your account, or ask us here.