Totland Refund Policy: How Refunds and Cancellations Work

Which path applies to you

It depends on where you bought Totland Premium. If you subscribed on the website, your purchase was handled by Paddle. If you subscribed inside the iPhone or iPad app, your purchase was handled by Apple. Your receipt email tells you which one it was.

Website purchases: 30-day money-back guarantee

We want Totland to be right for your family. If you’re not satisfied with a purchase made on the website, you can request a full refund within 30 days of your order date — no questions asked. Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one:

• Visit paddle.net and look up your purchase using the email address you used at checkout, or
• reply to your Paddle order receipt email and ask for a refund.

Approved refunds are returned to your original payment method. Processing time depends on your bank or card issuer.

App Store purchases: refunds from Apple

Purchases made inside the iPhone or iPad app are sold by Apple, so Apple handles refunds and we cannot issue them on your behalf. Request a refund at reportaproblem.apple.com using the Apple Account that made the purchase. Apple applies its own refund rules and timelines.

Cancelling a subscription

You can cancel at any time. Website subscriptions are cancelled in Paddle’s customer portal at paddle.net. App Store subscriptions are cancelled on your device in Settings → your name → Subscriptions. Either way, your Premium access continues until the end of the current paid billing period, and you will not be charged again.

Questions

For billing questions, contact Paddle at paddle.net or Apple, depending on where you purchased. For anything else about Totland, use our contact page or email Support@totland.app.