Refund Policy

30-day money-back guarantee

We want Totland to be right for your family. If you’re not satisfied with your purchase, you can request a full refund within 30 days of your order date — no questions asked.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund:

• Visit paddle.net and look up your purchase using the email address you used at checkout, or
• reply to your Paddle order receipt email and ask for a refund.

Approved refunds are returned to your original payment method. Processing time depends on your bank or card issuer.

Cancelling a subscription

You can cancel your Totland Premium subscription at any time through Paddle’s customer portal at paddle.net. When you cancel, your Premium access continues until the end of the current paid billing period, and you will not be charged again.

Questions

For billing and refund questions, contact Paddle at paddle.net. For anything else about Totland, reach us through the contact options in the app’s parent section.